Frequently asked questions
All you need to know for before and during your dogs vacation here at Happy Tails, click on each link to learn more about our hours, arrival policies, what to bring, health queries and our shuttle service. If you have any more questions please do not hesitate to ask us.
Hours and Arrival Policies
What to Bring and Health Queries
City and Muskoka Shuttle Service
OTHER FREQUENTLY ASKED QUESTIONS
1) How do you judge a dog's temperament so you know if he/she is reactive or plays well with others?
Answer: We pioneered cage free since 1996. Our business has specialized in accommodating incoming tourism and cottage dog guests whom we have never met before. We are very experienced in understanding different dogs, breeds and behaviours. We have continued to invest in business by enriching and enlarging our wonderful dog parklands. We have many different dogs parks of various sizes and terrains which enable us to better cater to new guests individual needs. If we see a new dog is perhaps too shy or giving us a questionable behaviour read we can start them in their own dog park so they can dispense of their nervous adrenalin. We can take our time and introduce him/her when they are ready to meet a compatible playmate, and help them integrate gradually into a larger play group.
2) Can I tour the Happy Tails facilities?
Answer: We love to show how beautiful our property and there are a number of areas that people can watch the dogs in their dog parks from. However we think a big part of keeping our guests happy, secure and safe involves keeping them well back from visitors whom they can personalize. Dogs who hear, see or greet new people become fixated at the location this happens at and do not fully enjoy what the resort has to offer. We prefer to schedule and know who is coming to visit and ask those interested in visiting to complete prospective new customer profiles on themselves and their dogs prior to any visit. Coming in the front entrance you can see that we have set the parking area back from the resort so the dogs do not hear car locks, and vehicles as much. We have a 3 entry gate systems and use reception dog park areas we can lock when we are not open. Sometimes we are able to give you a tour of our resort building within those time frames but sometimes we can’t because our guests may be indoors resting or digesting a meal, etc. We do have a video on our Facebook showing the interior of our pavilion and its dog rooms and grooming room. We are a cage-free facility focusing on the happiness of our guests first and those who are in our client base do understands and respects that.
3) Can my dog try it out?
Answer: Absolutely! If you are looking to use us for your future travels or regular play day needs we think your dog is the best judge to whether we are right for their needs. We ask that you complete the new customer profile HERE , upload your dogs' current vaccination PDF or photograph showing the next due dates we can validate in our system priory, book a play day. We will add a second complimentary play day you can book at your leisure. Two days for the price of one, so your dog's second visit will let you know they doubly enjoy us. We recommend choosing a time at the beginning of our arrival and departure times so we may be able to visit ourselves, answer questions and share about your dog's day, perhaps through some photographs.